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Call
+43 670 405 6012
Contact
info@alexarts.at
Store info

Only Pick-up & Delivery:
Mo-Fr 1pm-5pm
Sa 10am-2pm

Directions

Lilienbrunngasse 3

1020 Vienna

Lilienbrunngasse 3

1020 Vienna

Only Pick-up & Delivery:
Mo-Fr 1pm-5pm
Sa 10am-2pm

FAQ

 

Here you will find a list of most frequently asked questions.

If you have further questions or need help, just send us a message.

 

1. Ordering

You can order a large number of our cakes and sweets driectly at our Onlineshop. You can choose between Delivery or Pick-up of your ordered cake or sweets at our location in Vienna. To order custom cakes, please use our contact page.

Our ordering system will always show you the earliest possible pick-up or delivery date.

In general, you should order at least 3 days before the desired pick-up or delivery date. Close to weekends and on weekends, the order period is extended up to 5 days.

If you have any questions about ordering, you can also send a message using our contact form.

If you add a seasonal product to the shopping cart, this restricts the pick-up or delivery times to the respective seasonal availability.

If you want to buy several products that are available at different times, you have to buy them individually. If necessary, delete all other products except the desired seasonal product from the shopping cart and reload the shopping cart page.

Then you can continue purchasing the seasonal product at the available pick-up and delivery times.

The same procedure applies to non-seasonal products in order to then select an earlier pick-up or delivery date for them.

2. Pick-up & Delivery

Yes. Online orders can be picked-up at our Patisserie at Lilienbrunngasse 3, 1020 Vienna, Austria, from Monday to Friday from 1:00PM to 5:00PM and Saturday from 10:00AM to 2:00PM.

Yes. We offer delivery services in Vienna and selected ZIP-Codes of Lower Austria.
General delivery slots are Monday to Friday from 1:00PM to 5:00PM and Saturday from 10:00AM to 2:00PM.

We provide delivery services in Vienna and to follwoing ZIP-Codes of Lower Austria:

  • 2100 Korneuburg
  • 2102 Bisamberg
  • 2103 Langenzersdorf
  • 2201 Deutsch-Wagram
  • 2320 Schwechat
  • 2322 Zwölfaxing
  • 2331, 2334 Vösendorf
  • 2332 Hennersdorf
  • 2333 Leopoldsdorf
  • 2340 Mödling
  • 2340, 2344 Maria Enzersdorf
  • 2345 Brunn am Gebirge
  • 2351 Wiener Neudorf
  • 2351, 2361 Laxenburg
  • 2351, 2362 Biedermannsdorf
  • 2380 Perchtoldsdorf
  • 3400 Kierling
  • 3400 Klosterneuburg
  • 3400 Maria Guggung
  • 3400 Weidling
  • 3400, 3420 Kritzendorf

Vienna Zone 1 (1010‑1090, 1200): €4.90 incl. 20% VAT.
Vienna Zone 2 (1100-1190, 1210-1230): €6.90 incl. 20% VAT.
Lower Austria (selected ZIP-Codes): €11.90 incl. 20% VAT.

3. Custom Cakes

We bake your cake for any occasion. Custom-made and suitable for the respective occasion, according to your taste and your ideas. We sweeten your parties, birthdays, weddings, christenings, company celebrations, baby parties or just like that with our unique creations.

The sooner the better. Besides aesthetics and taste, time is the decisive factor in costum cakes a rule of thumb, contact us for at least 2 weeks (better 3-4 weeks) before you want to enjoy your custom cake.

For Wedding Cakes we highly recommend ordering at least 4, better 6 months in advance.

The prices for custom cakes are calculated individually. The workload, decoration, material, and product selection effects the price calculation.

In general, you can calculate with a minimum price per piece from €7 (excl. VAT) plus costs for decoration, special products, increased workload, delivery, and the like.

The delivery costs of custom cakes are also charged separately, because in most cases custom cakes must be set up on the spot

We will be happy to advise you and also make you a personal offer. Simply use our contact page contact page and send us a messages.

You can choose between 2 Tasting variants:

- The Tasting Box - Tasting box to go for €30 or

- The Tasting with our master confectioner and tasting box for €80.

Tasting boxes and tastings are only available on Saturdays. Pre-order at least 7 days before your desired pick-up date.

Details at Wedding Cakes.

4. Additional information

Currently we do not offer parcel shipping.

From Dec, 22nd 2021 until Jan, 5th 2022 we are on company holidays. In this period we do not offer delivery or pick-up services.

But you can still order online an choose delivery or pick-up from Jan, 7th 2022 onwards.

Just browse our onlineshop.

Do you have more questions?